Effective date: April 15, 2026
Plain-language summary: If your data comes from our website, demo form, or marketing communication, request handling is managed by The Clinic Company. If your request concerns patient-level clinic data, contact the clinic that collected it.
1. Scope and roles
The Clinic Company processes data for website visits, demo/contact submissions, marketing communications, and support enquiries. For these activities, The Clinic Company acts as the primary controller.
For customer clinic operations, the relevant clinic or tenant may be the primary decision-maker for patient workflows. The Clinic Company functions as a platform provider according to applicable agreements.
2. Data collection
- Identity and contact details such as name, email, phone, clinic/company details, and message content.
- Account and operational metadata needed for access governance and service delivery.
- Technical and usage signals for performance, reliability, and security monitoring.
- Consent and communication preference signals for optional marketing updates.
3. Purposes and basis
Data may be used to respond to requests, deliver services, protect system security, and improve operations. Depending on context, legal basis may include consent, contract performance, legal obligations, or legitimate interests.
4. Sharing categories
Data may be shared with infrastructure, communication, analytics, and support providers under contractual controls. We do not sell personal information.
5. Security and retention
Security posture includes access controls, tenant-aware handling, and audit visibility. Retention follows legal, service, and operational needs, then data is deleted or anonymized where feasible.
6. Marketing preferences
Marketing communication is optional. You can opt out using links in emails or by contacting us directly.
7. Rights and requests
You can submit access, correction, deletion, consent withdrawal, and grievance requests via Privacy Requests and Grievance or privacy@thecliniccompany.com.
8. Tenant-specific handling
- Website/demo/contact/marketing requests are handled by The Clinic Company.
- Patient or clinic-specific rights requests should be submitted in the relevant clinic or tenant channel.
- Tenant-specific privacy workflows may vary by clinic process and contractual setup.
9. Policy updates
Policy updates are posted on this page with a revised effective date.
10. Contact and grievance
Privacy Email: privacy@thecliniccompany.com
Support: +91 94469 60270